MHP is changing
We need to improve the way we are organised to help deliver better services for less money. To do this we must change the way we work and how we provide you with services. This week, all residents will be receiving some information through the post outlining these changes and what they mean for you.
The main changes we are proposing include:
- centralising some of our services into one location – wherever possible, services will be centralised and delivered from the Midlands because the costs of staff and offices are significantly lower in the Midlands than in the other areas where MHP has properties – an example is moving our customer service centre to the Midlands
- saving over £3m per year by reducing duplication and reinvesting the money we save back into our key services
- delivering a clear and consistent standard of service across MHP, with better monitoring of our performance.
These changes will help improve the consistency and quality of the services you receive from us as well as making sure we are making the best use of your money.
Where can I find out more?
Please make sure you read the ‘Services to suit you’ leaflet which you should have received through the post. This leaflet outlines all the changes we are proposing with some Frequently Asked Questions (FAQ’s). Your residents’ newsletter will also include updates on the detail of the changes as they happen. We will also be updating regularly this section of our website with information as and when it becomes available.
We want to know what you think about these changes, so please let us know by calling us on 0845 601 5042, emailing us at suitsyou@mhp-online.co.uk or filling in the feedback form on this page.
Frequently Asked Questions (FAQ’s)
Tell us what you think? (feedback form) - this link will re-direct you to the MHT website
Home Ownership
 Frequently Asked Questions
Metropolitan Home Ownership is now managing all the Sales and re-sales on behalf of Granta. Please check their website, www.mho.co.uk, for the latest availability. The information within the website can still be used for information only.
Granta currently offers the following types of Home Ownership experience :
To find out more about each type of Home Ownership experience, click on the Housing Provision link to the left of this page.
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