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Home / Rented Housing / Survey Results
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Survey Results
Granta Housing Society Income Survey Analysis
Quarter ended 31st December 2008
Income Surveys are sent out at the beginning of each month to a random selection of 50 residents. Below are the results of the surveys sent out in October, November and December 2008:
| Month |
% Satisfied with income service |
Average score |
No. of surveys returned |
| October 08 |
100% |
6.9 out of 10 |
7 |
| November 08 |
100% |
7.7 out of 10 |
10 |
| December 08 |
100% |
7.5 out of 10 |
9 |
Comments received were:
- I do not understand my rent statement
- I disagree with the service charge I pay
- I object to being asked the sexual orientation question
Resulting actions were:
- Statement reformatted
- Letter sent requesting more information
- Letter sent explaining why the question is asked
| |
Oct 08 |
Nov 08 |
Dec 08 |
Overall |
| % of returns from white British residents |
86 |
90 |
89 |
88 |
| % of returns from BME residents |
14 |
0 |
11 |
8 |
| % of returns from male residents |
71 |
50 |
11 |
44 |
| % of returns from female residents |
28 |
40 |
67 |
45 |
| % of returns from residents aged under 60 |
71 |
90 |
56 |
72 |
| % of returns from residents aged over 60 |
14 |
10 |
22 |
15 |
| Religion |
Oct 08 |
Nov 08 |
Dec 08 |
Overall |
| % of returns by Christians |
43 |
70 |
67 |
60 |
| % of returns by Muslims |
28 |
0 |
0 |
9 |
| % of returns by other |
0 |
10 |
11 |
7 |
| % of returns by no religion |
14 |
20 |
0 |
11 |
| % of returns where religion was refused |
14 |
0 |
22 |
12 |
| Disability |
Oct 08 |
Nov 08 |
Dec 08 |
Overall |
| % of returns by disabled residents |
28 |
20 |
11 |
20 |
| % of returns by non disabled residents |
71 |
70 |
67 |
69 |
| % of returns where disability refused |
0 |
10 |
22 |
11 |
| Sexual Orientation |
Oct 08 |
Nov 08 |
Dec 08 |
Overall |
| % of returns by heterosexual residents |
43 |
90 |
78 |
70 |
| % of returns by homosexual residents |
0 |
0 |
0 |
0 |
| % of returns by bisexual residents |
0 |
0 |
0 |
0 |
| % of returns where sex. orientation refused |
57 |
10 |
22 |
30 |
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