Contractor Appointments & Conduct

If your request is straightforward and does not require an inspection, an order will be placed with the contractor immediately. We will make an appointment with you at the time you report the repair.

In some instances an inspection visit will be necessary to assess the extent of the works required. The Society will try to arrange an appointment prior to visiting, however, if you are not available when the inspector calls, a card will be left asking you to contact the office to make arrangements for them to revisit when you agree to be at home. If you fail to contact the office within two weeks to arrange access your repair request will be cancelled. If the repair work has not been completed within the time given, please contact the maintenance department who will investigate the delay. It would be helpful if you could quote the reference number on your Repair/ Customer Satisfaction Survey when making enquiries.

You will receive confirmation of your Order within a few days. This also contains a Tenant Satisfaction Questionnaire, an Ethnicity Survey and a pre-addressed envelope to enable you to complete and return the form to our offices. This survey is important in helping us monitor the quality of our service and finding ways to make improvements. The Society will wish to follow up a certain number and type of repairs as a quality audit of our contractors. Whenever the satisfaction survey indicates a tenant has been unhappy with the service we will carry out post repair inspections. These post inspections will be made by prior arrangement.