Feedback

From time to time, and always when we place an order for work to be undertaken in your home, you will receive a questionnaire seeking your opinion of the service you received. It is important to us that you complete and return the questionnaire to us so that we may monitor our own performance and that of our contractors in an attempt to continuously improve.

Personal Details

Name
Address Address

Work Details

A brief description of work undertaken:
Did the contractor keep the prearranged appointment? Yes    No
Did the contractor show any form of identification? Yes    No
Was the repair completed by the agreed date? Yes    No
If NO on what date was the repair completed?
Are you satisfied with the quality of the repairs / service? Yes    No
Was the work completed to your satisfaction? Yes    No
Was all of the mess / rubble cleared away by the contractors? Yes    No
Was the conduct of the contractors workforce satisfactory? Yes    No
Did the contractor complete the repair on the first visit? Yes    No

Are You Satisfied?

Generally how satisfied or dissatisfied are you with the way Granta deals with repairs & maintenance?

Very Satisfied	1	2	3	4	5	Very Dissatisfied
							No Opinion/ Don't Know

Any Other Comments?

Is there any specific way in which our service could have been changed to accommodate the specific needs of your household? specific changes
Any other comments? comments