MHP is changing

We need to improve the way we are organised to help deliver better services for less money. To do this we must change the way we work and how we provide you with services. This week, all residents will be receiving some information through the post outlining these changes and what they mean for you.

The main changes we are proposing include:

• centralising some of our services into one location – wherever possible, services will be centralised and delivered from the Midlands because the costs of staff and offices are significantly lower in the Midlands than in the other areas where MHP has properties – an example is moving our customer service centre to the Midlands
  
• saving over £3m per year by reducing duplication and reinvesting the money we save back into our key services
• delivering a clear and consistent standard of service across MHP, with better monitoring of our performance.

These changes will help improve the consistency and quality of the services you receive from us as well as making sure we are making the best use of your money.

Where can I find out more?
Please make sure you read the ‘Services to suit you’ leaflet which you should have received through the post. This leaflet outlines all the changes we are proposing with some Frequently Asked Questions (FAQ’s). Your residents’ newsletter will also include updates on the detail of the changes as they happen. We will also be updating regularly this section of our website with information as and when it becomes available.

We want to know what you think about these changes, so please let us know by calling us on 0845 601 5042, emailing us at suitsyou@mhp-online.co.uk or filling in the feedback form on this page.

Frequently Asked Questions (FAQ’s)

Tell us what you think? (feedback form) - this link will re-direct you to the MHT website

Granta Housing Society Ltd Care and Supported Housing

Granta Housing Society is a leading provider of Care and Supported Housing Schemes in the Eastern Region and has been so for over 25 years. Its range of accommodation includes both shared and self-contained housing.

The Society was one of the first Housing Associations in the Eastern region to develop specialist accommodation for people needing care and support and has currently over 450 units of accommodation.

Models of service include Registered Care Homes, Registered Nursing Homes, Supported Housing, Floating Support and Outreach follow up service and Homeless shelters.

The level of intervention ranges according to the support and care needs of service users but can vary from a couple of hours a week to 24-hour staff cover. An emergency on-call service is available for all schemes.

Granta aims to make a positive difference to people's lives by using the principles of Valuing People, Rights, Choice, Inclusion and Independence enabling self-determination, personal development and fulfilment.

New Opportunities/Developments

We strive to help our service users develop life skills to live full and independent lives within the community. External inspection and funding agencies regularly note how committed staff are in working to develop and enhance the opportunities for involvement, choice and variety in the lives of our service users, whilst maintaining appropriate standards of privacy and dignity.

The Society has recently developed two new Schemes and has looked to improve its existing services by re-developing and re-modelling to enable improved standards of accommodation and service provision to be attained.